Role families across the Customer Experience & MarTech ecosystem

We cover roles from practitioner and administrator level through to architecture, practice leadership and the C-suite. Whether you are hiring one person or building a team, the search starts the same way: understanding exactly what the role needs to deliver and finding the people who can do it.

This spans commercial, delivery and technical hiring across Salesforce, Adobe, Microsoft Dynamics, HubSpot, Oracle, AWS and the wider platform stack, across the UK, Europe and the markets our clients are scaling into.

GTM Leadership

Senior commercial leadership setting and driving go-to-market strategy.

CRO VP Sales VP RevOps Country Manager

Enterprise Sales

The individuals carrying enterprise-level revenue targets.

Enterprise Account Executive Sales Director Strategic Accounts Lead

Alliances & Partnerships

Roles that exist specifically because a business operates within a platform partner ecosystem.

Alliances Director Partner Manager Channel Manager

Pre-Sales / Solution Consulting

The technical bridge between sales and delivery.

Solutions Engineer Solution Consultant Pre-Sales Architect

Customer Success

Owning the post-sale relationship and platform adoption.

VP Customer Success Customer Success Manager Head of Onboarding

Delivery Leadership

Running implementation and project delivery teams.

Delivery Director Programme Manager Head of Implementation

Practice Leadership

Building and owning a platform practice within a partner or consultancy.

Head of CRM Practice Practice Director Delivery Practice Lead

MarTech / CX Platform Specialists

Hands-on platform expertise, increasingly scarce at senior levels, particularly around Data Cloud and AI-enabled features.

Solution Architect Data Cloud Specialist Platform DevOps Engineer

Commerce & Data Leadership

Owning the commerce stack and the data that powers personalisation.

Head of Commerce Head of Data Platforms Marketing Operations Lead

Technical & Engineering

The developers and engineers who build and integrate these platforms, across Salesforce, Adobe, Oracle and the wider stack.

Salesforce Developer Adobe AEM Developer Integration Engineer

AI, Agentforce & Data

The fastest-growing and hardest-to-fill role family in the ecosystem. The qualified pool is small, most of the right people are not looking, and the brief requires enough technical specificity that a generalist agency will consistently get it wrong.

Agentforce Implementation Lead Data Cloud Architect Snowflake Solutions Architect Databricks Engineer AI Programme Manager Head of Data & AI

Cleared & Public Sector

Security-cleared specialists for government and public sector CX, data and platform programmes. We work directly with local and central government digital and transformation teams on specialist roles at every level.

SC-Cleared Consultant Public Sector Programme Lead Cleared Data Specialist Council CRM Lead
By company stage
Startups, SMEs & growth-stage

The roles that get stuck earliest

If this is the first time your business has hired into this function, getting the brief right matters more than anything else in the search. The most common reason these hires fail is not the wrong candidate. It is the wrong seniority for the stage the business is actually at. We spend time on the brief before the search opens, not after.

First Commercial Leader

A founder's first Head of Sales or VP Sales hire, sized correctly for the stage rather than the title a founder feels they should have. See why this hire so often doesn't last.

First Marketing Hire

A Head of Marketing or growth specialist who can build pipeline and prove what's working, not a brand hire before there's a brand to build.

First Platform Specialist

The first dedicated CRM, MarTech or commerce platform hire, often someone stretched thin across implementation and admin.

Founding Account Executive

Someone who can close deals personally, not manage a team that doesn't exist yet.

Practice Lead (Agencies & Consultancies)

A growth-stage agency's first dedicated lead for a platform practice, usually once a second or third client on the same platform arrives.

Delivery / Implementation Lead

The first hire dedicated to client delivery, freeing founders or technical leads from running every project personally.

If a role has been open longer than expected, or the last search did not produce a shortlist you could use, the reason is usually the same. The people worth hiring for most specialist roles are employed, performing well, and not responding to job postings. They need a direct approach and a specific conversation. That is where we start, whether the hire is urgent this quarter or planned for later in the year. Contact us today and we will come back to you within one business day.

Recent searches
Recent activity

Searches across these role families

A sample of the roles we've worked on across the categories above. Client names are kept confidential; see example searches on the homepage for the kind of roles we support.

RP-008 Head of CRM Practice, Consulting Partner, UK Practice Leadership
RP-009 Alliances Director, Marketplace ISV Alliances & Partnerships
RP-010 Solutions Engineer, MarTech Platform Pre-Sales
RP-011 VP Customer Success, Commerce Platform Customer Success
RP-012 Solution Architect, CRM Multi-Cloud Platform Specialist
RP-013 CRO / VP Sales, Marketplace ISV, Series B GTM Leadership
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